The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy and Spacious
“The room boasted a big, comfy bed and a spacious layout, making it the perfect retreat after a long day.” view full review
Delicious Onsite Meals
“I loved the quality of the food at the hotel's restaurant; it was so good we opted to dine in several times instead of exploring nearby options.” view full review
Very nice Pool Experience
“The pool area was wonderful, especially the swim-up bar, providing a relaxing oasis to unwind and enjoy drinks without leaving the water.” view full review
Refreshing Showers
“The shower had excellent water pressure, making every morning refreshing and invigorating!” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Toys
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Shallow end
Room features
Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Show more
Location
122 Lake Street,
Cairns,
Australia,
4870,
Queensland
Map view
122 Lake Street,
Cairns,
Australia,
4870,
Queensland
City landmarks
Market
Rusty's Markets
730 m
Green Island
Green Island
1.0
km
Gallery
Cairns Regional Gallery
610 m
Zoo
Cairns ZOOM and Wildlife Dome
940 m
52-54 The Esplanade
Cairns Cenotaph
670 m
Garden
Cairns Botanic Gardens
3.4
km
The Esplanade
1876 Landing Party
800 m
Shop 4
Underart Gallery
640 m
Great Barrier Reef
Michaelmas Cay
910 m
Gallery
Doongal Aboriginal Art Gallery Cairns
1.2
km
1 Spence St
Cairns Marlin Marina
1.2
km
Wooroonooran Bartle Frere
Josephine Falls
970 m
120 Mulgrave Rd
Cairns Showgrounds
1.3
km
Public Building
Cairns Regional Council
1.7
km
Nearby
71/73-75 Esplanade
Cairns Night Markets
450 m
Museum
The Cairns Museum
490 m
Aquarium
Cairns Aquarium
90 m
Library
Cairns City Library
250 m
Park
Muddy's Playground
530 m
Church
St Monica's Cathedral
200 m
Park
Munro Martin Parklands
310 m
Gallery
Samurai Gallery Australia
430 m
Gallery
KickArts Contemporary Arts
390 m
Gallery
Michael Seebeck Gallery
350 m
1/47 Shields St
Bones and Jones
510 m
Green Arrow Walk
690 m
58 Lake St Suite 3-4
Foot and Body Massage
580 m
Mall
Coles Cairns Central
280 m
Yellow Arrow Walk
690 m
Gillies Range
690 m
Restaurants
Treasure Court Seafood Restaurant
90 m
6-12 Florence St Cnr Abbott St
Tropics Restaurant at Tafe Cairns
70 m
Gatton St
Moku Bar + Grill
70 m
122 Lake St
Elixir Bar
280 m
92 Abbott St
Villa Romana Trattoria
460 m
Cnr Esplanade & Aplin St
Cairns Burger Cafe
250 m
15 Aplin St
Pachamama by Crystalbrook
250 m
163 Abbott St Level 3
Splash Seafood Restaurant
450 m
103 The Esplanade
Goong Korean & Japanese Restaurant
360 m
16 Aplin St
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient location
Friendly staff
Noisy room
Disappointing dining experience
7.0/10
Very good
Rooms
6.4
Location
8.3
Service
7.8
Dining
6.8
Guest reviews
7.0/10
based on 9 reviews
8.2
8.2/10 based on 1813 reviews
Tom
United States,
March
2024
8.6/10
I had a great time at the hotel! The rooms, while a little dated, were clean and comfortable, and the staff went above and beyond to make my stay enjoyable. The location was fantastic, close to the city center, and the dining experience, although a bit pricey, offered good value for the buffet. The facilities were great, especially the pool area.
Rooms
8.0
The rooms, though not large, were sufficient for my needs and overlooking the pool.
Service
9.0
The staff were amazingly helpful, and it was obvious they genuinely enjoyed their job.
Location
9.0
The location was fantastic, just a couple of blocks from the esplanade through a handy back exit.
Dining
8.0
The dining experience was good value for the buffet, although it could use more coffee stations in the mornings.
Facilities
9.0
The facilities were great, especially the well-maintained pool area.
Paul
United Kingdom,
February
2024
7.4/10
The hotel had both positive and negative aspects. While the room allocated to me was clean and up to standard, I was disappointed to find long strands of hair in the bathroom. The service was exceptional with well-trained and friendly staff, although the room seemed a bit dated. The location was great, central, and close to many local tourist attractions, yet cleanliness due to bats dropping was a concern. The dining experience was okay but lacked variety. Overall, a mix of good and not-so-good experiences.
Rooms
7.0
The room was clean and up to standard, although there were long strands of hair in the bathroom.
Service
9.0
The staff was exceptional, very well trained, and friendly.
Location
8.0
The location was great, central, and close to many local tourist attractions.
Dining
6.0
The dining experience was okay but lacked variety.
Facilities
7.0
The hotel offered standard facilities.
Gary
United States,
February
2024
6.0/10
I had a mixed experience at the hotel. On the positive side, the service staff were friendly and polite. However, the room assigned to us was noisy due to its location near the road, and check-in felt disorganized as it was not ready initially. The website did not accurately represent the room we received, which was disappointing. Despite these issues, the location was convenient for exploring the area, with good access to local restaurants and shops.
Rooms
5.0
The room was not as described on the website, and the noise from the road was bothersome.
Service
7.0
The service staff were friendly and polite, though it seemed they could benefit from more team members to handle the workload efficiently.
Location
8.0
The hotel's location was handy for accessing nearby restaurants and shops, making it convenient for exploring the area.
Dining
5.0
The dining experience was not up to our expectations, lacking variety and quality in the offered meals.
Facilities
6.0
The facilities were adequate, but nothing extraordinary stood out during our stay.
Convenient location
Noisy room
Ted
United Kingdom,
January
2024
6.8/10
My stay at the Novotel was a mixed experience. The hotel offers a convenient location within walking distance to city attractions, but there were some disruptions like noisy kids pool parties. The service was a bit hit-and-miss with helpful housecleaners but also rude staff at breakfast. While the on-site dining had its ups and downs, the rooms were well-serviced daily though the balconies were not well-maintained.
Rooms
7.0
The rooms were quiet and serviced daily, which was fantastic, but I had to ask for balcony cleanliness. A bit of a letdown after a long day.
Service
6.0
The service was a mix - some staff were helpful, especially the housecleaners, but others were not engaged or attentive, like the breakfast usher.
Location
8.0
The central location was excellent, close to all city sites, but the noise from kids' pool parties affected the relaxation quality.
Dining
6.0
The dining had its ups and downs, with nice options but also poor service with burnt coffee and dirty tables. Room for improvement.
Facilities
7.0
The facilities were both good and disappointing - a great pool area and swim-up bar but issues with noisy pool parties and lack of cleanliness in certain areas.
Great central location
Noisy pool parties
Jay
United States,
December
2023
7.4/10
I stayed at this hotel with my family and found it to be conveniently located for exploring Cairns. However, the rooms were a bit tired and the noise from ongoing renovations was disruptive. On the bright side, the hotel staff were friendly and helpful.
Rooms
6.0
The rooms had a small balcony with a view of the Cairns Aquarium wall. They were a bit tired, and the ongoing building works caused some disruption. Unfortunately, there were no available car parks underneath due to tradies, despite paying for parking.
Service
8.0
The hotel staff were amazingly helpful and genuinely seemed to enjoy their work, providing pleasant customer service.
Location
9.0
The location of the hotel was fantastic for exploring Cairns with kids. We could walk to everything, including restaurants and the esplanade area. Easy access to cafes and attractions, but some information like charts needed updating.
Dining
7.0
The dining area provided a lovely view overlooking the pool and landscaped gardens, offering gluten-free options. Although it was expensive, having more than one coffee station for busy mornings would be beneficial.
Facilities
7.0
The hotel facilities were adequate, with a focus on the pool area and gardens. However, improvements could be made to enhance the overall experience, especially during ongoing renovations.
David
United Kingdom,
December
2023
7.4/10
The hotel rooms are clean and modern, albeit on the small side. The price we paid was average considering the ongoing renovations. The service was exceptionally helpful and pleasant, managing difficult circumstances with a smile. The location is fantastic, albeit in need of some updates. The dining was tasty, though a bit slow and expensive. Overall, a reasonable choice for a stay in Cairns.
Rooms
7.0
The rooms were modern and clean, albeit on the small side.
Service
9.0
The service was amazingly helpful and genuinely pleasant.
Location
8.0
The location was fantastic, close to everything in Cairns.
Dining
7.0
The dining was yummy, but a bit expensive and slow.
Facilities
6.0
The facilities were satisfactory.
Jo
United Kingdom,
November
2023
8.0/10
The hotel is well-located, close to the esplanade and convenient for exploring Cairns. The rooms could use an upgrade and had a slight moldy smell, but being on the 2nd floor gives a nice view. The service was exceptional, from the cheerful staff to the helpful tour guide. Dining was delightful despite the charge for parking. Overall, a good value for money stay.
Rooms
7.0
The rooms, though needing an upgrade, offer a decent view from the 2nd floor. There was a slight moldy smell in my room.
Service
9.0
The staff, from catering to housekeeping, were friendly and bright. They excelled in all areas of service from breakfast to room cleaning.
Location
9.0
The hotel's location was excellent, just a quick walk to the esplanade and close to great dining options. The back exit was handy for strolling to the esplanade.
Dining
8.0
The dining experience was absolutely delicious, though there was an additional charge for parking included in the room rate.
Facilities
7.0
The on-ground facilities were a bit dated but provided a variety of services like car hire, laundry, and tours assistance.
friendly staff
rooms need upgrade
Stuart
United Kingdom,
November
2023
5.4/10
The hotel lacked cleanliness and spaciousness in the rooms, though the staff were accommodating and helpful. The location was convenient but service in some areas was lacking in efficiency. The dining experience was satisfactory with good value provided.
Rooms
5.0
The room cleanliness was disappointing with old soap and wrappers left around. The size of the room was cramped, especially with two small children.
Service
5.0
The staff, although pleasant and accommodating, seemed overwhelmed, resulting in delays in service.
Location
7.0
The location was convenient for accessing various food outlets and the town. Staff were helpful despite occasional delays in service.
Dining
7.0
The dining experience was average, with good value for money and a decent selection to cater to picky eaters.
Facilities
5.0
The hotel had basic facilities with a lack of attention to cleanliness and room size.
Anne
United Kingdom,
October
2023
8.0/10
The hotel had neat and clean rooms that overlooked a large wall of the adjacent Cairns Aquarium. The breakfast buffet was very average, and I would have preferred a room closer to amenities.
Rooms
7.0
The rooms were clean and looked out on a large wall of the adjacent Cairns Aquarium.
Service
8.0
The service was good overall, although there was a small issue during check-in regarding prepayment. The staff were nice, helpful, and exceptional in various services.
Location
9.0
The location was great, within walking distance to the main area and close to everything in Cairns. It was fantastic to be able to park the car and just walk around.
Dining
8.0
The dining experience was good, with a great gluten-free section, even though it was a little expensive for non-buffet options.
Facilities
8.0
The facilities were really good, particularly the regional bread provided.
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